Down to Earth Personality Traits with Examples

--An Expected Attitude in Men and Women, Boys and Girls, Team Members and Team Leaders
From astrology to aromatherapy, mathematics to metaphysics, every subject of interest has concepts, ideas and details. Some of these information could be just read to be understood while other details has to memorized to keep them in either short term or long term memory. Mnemonic devices is one of the most commonly used memorization technique to repeat, remember, and recall almost anything. PEAAT (pronounced EAT) is a simple mnemonic helps to memorize the traits and qualities of a down to earth person.

Definition of Down to Earth
A down to earth person means someone who has human qualities that include modesty, humility, humbleness and who is non-judgemental.

PEAAT summarizes key attitudes of a down to earth personality.
1. Proactive
2. Empathetic
3. Accept, agree
4. Apologies
5. Thankful

Proactive Managers are Down to Earth

A proactive person has an attitude of being stable, steady and polite especially during challenging situations such as team conflicts, and crisis. Instead of reacting to the situation, proactive managers act to the situation with an emotional balance. They act as a peacemaker yet try to bring appropriate solution.

For example, a proactive manager would listen to two of his team members who are having a major conflict by listening to them carefully to arrive at a fair solution instead of reacting to the situation.

An Empathetic Person Knows what Others Want

In fact, many believe that successful noble professionals such as doctors, lawyers and business personalities possess this admiring trait; being empathetic. Being empathetic is not only viewing things from other person's perspective but also searching for alternatives and provide solutions.

For example, when a person says, "I lost my job, I have 10 years of experience, and I have no clue what to do now", the other person who is empathetic would think in an angle to provide solution and say, "Ok, relax, that is fine, I'm sure you will get another job as you have 10 years of experience. By the way, visit this popular job website and update your resume. I will also inform my friends to find a job offer."

Down to Earth People Accept People and Events

Almost everyone comes across people, situations and circumstances that are unexpected. Down to earth people are flexible enough to accept the situation and people. once they accept the behavior and the events, it is easy give time to understand and see what could be changed or adapted.

For example, a dad, who wishes his son to become a doctor, can simply accept his son's wish of becoming an engineer. Later, both can sit and discuss on how to take a win-win decision.

Want to be a Down to Earth Person? Apologize

By simply saying, "I'm sorry", "I correct myself" or "It will not be repeated" can make a situation gentle and quiet.

For example, when a school teacher says to a student, "You are late", the student can simply accept and apologize by saying, "I'm sorry teacher, I will be on time from tomorrow" can yield a soft outcome.

Thank You is a Magical Word

Once a corporate trainer recorded his voice to identify the number of "Thank You" phrases and was surprised to realize that he hardly used it. So, he made a conscious attempt to use at least 10 "Thank you" phrases in his 8 hour training session. He believed that these phrases build good rapport with the participants.

Forgetfulness is of the qualities of human. However, one can learn the art of remembering things when they consciously work towards improving their memory skills. PEAAT is yet another mnemonic device that helps to recall the traits of a down to earth person in a jiffy.

How to Calm Down Techniques and Real Life Everyday Examples

Calming Down using a Simple Mnemonic Technique

Remembering, recalling and repeating are some of the secrets of having a good memory. SALAD is a simple mnemonic device to remember how to calm down oneself during disturbing situations. SALAD mnemonic comes handy not only during competing business situations, but also while handling dearest relationships and strong decision making circumstances.

Words and phrases such as "Calm down bro", "Relax please", "Be cool", "Just calm down", "I need to calm down", are quite frequently heard during hot conversations. Though there are meditation techniques, breathing exercises and medications available, few people creatively handle situations merely through inspiring behavior and interesting attitude. They not only understand and reflect on the conflicting issues, but also adapt by altering their social skills such as voice, tone and verbal communication. Kind words, polite phrases and soft voice are considered as some of the best ways to calm a person down.

SALAD is one of the good ways to calm down that stands for:

•           Silent

•           Accept it

•           Laugh

•           Abscond

•           Divert

How to Calm Yourself Down? Be Silent

Some rightly said, "Silence is Golden". However, being silent at the right time is an art and some people are good at it. Many disturbing situations either get resolved by themselves or take a different angle of perception when silence is maintained. In fact, it gives time and allows a person to think, reflect and respond to the conflicting situations.

One of the Best Ways to Calm Down is to Just Accept

By analyzing the situation, if it is prominent that things cannot be changed. One can just calm down just by accepting it and living with it.

An example of a manager who applies calming down technique during a business meeting

Team member: "This task cannot be done"

Manager, politely, "May I know, why? The customers are already raging at us for the delay of this task?"

Team Member, "The supervisor has to approve the document, but is on a vacation. We will have to wait until he returns."

Manager calms down by just accepting the fact of the issue.

Tips to Calm Down, Smile or Laugh

Research says that laughing is contagious. Sometimes, people calm down in no time when humor is applied at the right time.

Dad calms down her 6 year old daughter during a hot conversation

Daughter, angrily, "I hate you dad"

Dad: "You look cute when you are angry"

Daughter calms down, "Really, even my friends say that"

Calming Down by Absconding (Leave the Place), Politely Though.

Some people leave the place politely leaving the place, which is one of the best non-verbal communication skills, to show the differences in opinion. In many business meeting situations, executives and managers, who have contradicting opinions, calm themselves down by leaving the meeting room respectfully.

Calm Down! Calm Down! Divert

People say statements like, "Let us forget about this issue for sometime now" or "Can we talk about something else, please" to show that they need more time or to avoid the further discussion.

Emotionally getting diverted by reading books, listening to music, or watching a movie are some of the best ways to calm oneself down.

Other things to do to calm oneself down include:

1.         Talking to a close friend (other than the topic of concern)

2.         Working on a hobby

3.         Helping others

Whether at work or at home, SALAD will remind almost everybody who wants to calm their nerves down and it takes only few seconds to memorize this simple mnemonic device.

Holiday Packing Checklist of Family Trip Abroad Vacation

Business Trip Packing List for both Men and Women using 5K Mnemonic

Remember K Words that Start with K Before you Go on a business trip

There are many creative ways to remember and recollect things. Some have inborn ability to memorize names of people, telephone numbers or grocery list while others find creative ways to retain information in their minds. Mnemonic devices is one such memorization technique that not only helps to recall things easily but also puts what need to be remembered in the permanent memory of human mind.

Here is a list of K words that can help almost everybody who go on a business trip. It takes only few seconds to memorize these words that start with k but will stay in the long term memory, which could be recalled every time before going to office.

Words that Start with K for Working Executives:-

1. K(c)ards

2. Keys

3. K(c)ash

4. Kerchief

5. K(c)all Phone (cell phone)

Want to go to Work? Take K(c)ards

K(c)ards include office identification card, credit cards, debit cards, visiting cards and so on. Most business firms have strict regulations and insist their employees to bring their office IDs and swipe them before entering the office.

Remember the Key

The tendency to forget the keys is quite common. Organized office executives buy carry bags to keep their car keys, office drawer keys, cabinet keys, and meeting room keys. It is also a good idea to keep duplicate keys so that it comes handy during emergency situations.

K(c)ash is a K word that Should Always be Remembered

After the invention of credit and debit cards, carrying hard cast is one thing that is often forgotten while leaving to work. Sufficient denominations of currency is required espiacially for working executives who communte by pubic transport or city taxis.

Cough? Carry Kerchief!

On one hand, a business executive carrying a kerchief shows his/her care towards the environment as they cut down their tissue paper consumption and save paper. While on the hand, these business executives are saved from some of the involuntary human behaviors such as cough, sneeze, yawn, and hiccups.

The K word is Call phone, but meant Cell phone

Cell phones as become a necessity rather than a luxury. In fact many business professionals like sales people, business development associates, managers and leaders rely on this magical instrument�cell phone. Also, it is good to remember and set the profile mode, such as silent, discreet or normal, according to the business situations.

Though there are many other things that are important to carry before going on a business trip, these words that start with K gives a hint to take the most important stuff that are common to almost all business executives. 5 K words is an easy-to-recall mnemonic device--In fact, It does not even require a pen and paper to remember these words--and can be stored in the long term human memory to remember business trip packing list

The Travel Ticket is First in the Packlist:

Tickets include both to and fro journey. Tickets also hints gift vouchers and travel discount coupons.

One of the Vital Things in the Packing List for Vacation; Tens & Thousands of Cash:

Here, it is also a clue to remind debit cards, credit cards and currencies during a trip or a vacation.

Tablets; even for a healthy traveler:

Besides first-aid kit, a frequent traveler must remember to take those medicines. Tablets also include lip guards and sunscreen lotions.

Packing lists for vacation will always have Tiffin and Tea-biscuits, and Snacks along.

Food is too expensive, especially at aerodromes and railway stations. Tiffin and tea-biscuit

A Smart Traveler would take T-shirts, Towels and Trousers:

All these words that start with T, is good to keep while traveling, Though towels and napkins are, sometimes, provided in many lodges.

Toiletries for very Frequent Traveler:

Toiletries include shaving blades, shaving creams, toothpastes, tooth brushes, perfumes, deodorants and soaps.

Thirsty water for a Cool Smart Traveler:

This word beginning with t also includes other liquid such as cool drinks and beverages.

Telephone means Cell Phone:

Many travelers are smart enough to remind themselves to include cell phones in their packlist but often forget to carry the cell charger along. So, this T word should also remind a smart traveler to take the charger (tcharger)

Remembering things is the greatest gift of human kind mnemonic devices-commonly known as mnemonics--not only help us to carry knowledge along with us but also makes us recall the necessary information in less than a fraction of a second. And t words is one such mnemonic devices examples that reminds what to pack before traveling.

So, wherever the destination be and whatever the task is, when it comes to remembering things mnemonic devices would be one of the best friends a smart traveler. Travel packing check list for families who like to plan their holidays, beach vacation abroad or camping

how to memorize an extemporaneous speech

 How to Memorize a Speech using Top PEPIT Mnemonic Device
One of the popular mnemonic devices used by public speakers is 4P, Plan, Prepare, Practice, Present. PEPIT is yet another mnemonic that helps to memorize a speech or a script in a jiffy.

Remember a speech using Top PEPIT:
1. People
2. Events
3. Places
4. Ideas
5. Things
A Memorized Speech will have a List of Top People:
Whether science or arts, every field will have a history of significant people whose contribution is prominent and popular. For example, Bill Gates comes to everyone mind when it comes to computer operating systems. One of the simplest ways to memorize a speech is to group all the top personalities of that field, and quote them whenever necessary, during a speech.

An example speech outline memorized by a college student who talks about Importance of English language:

“We all know William Shakespeare’s contributions to the language. But many of us are little aware of Sigmund Freud, an eminent psychiatrist, who showed another dimension of use of language, i.e., understanding human behavior through language arts.”
Good Persuasive Speech Include Top Events and Situations
Before giving a speech, the speaker can memorize all the remarkable events and situations of a topic. Many public speakers quote notable situations of past to persuade their audience. Popular events, a success story to name one, support a speech and bring credibility among the audience.

Here is a sample of farewell speech by a college graduate who quotes a supportive event to praise the college lectures:

“I was happy to see the responses from our lectures last month when we approached them for procuring new lab equipment. They made sure all of us get additional apparatus to practice for our final practical exams. In fact, the lab kit was bought within 4 days for all the students. I like to thank all the lectures for supporting the students.”
One of the Tips to Memorize a Speech is to Recall the Top Spatial (Places) Aspects and Group them:
China and India are the two places that almost all public speakers point out when they talk about population growth has these places top the population growth chart. And, almost every topic will have geographical locations that carry importance. By keeping these places in mind is one ways of the best ways to memorize a speech

A sample descriptive speech by a business professional:

“We are planning to expand our business by two folds next year. And Vietnam is one of the identified business location for two reasons: One, Vietnam suits our business need in terms of competence, Two, Vietnam has friendly business policies for foreign establishments.”
How to Remember a Speech? Recall the Top Ideas and Inventions of the Topic of Interest
A business professional can start a speech by referring telephone invention when he wants to introduce the new internet technology to his/her new business clients. A college student can end the speech by quoting the advanced ipad features or benefits of 3G technology while talking about the topic “Computers and its benefits for college students.” Every topic has new ideas, innovations, and revolutionary breakthroughs. Quoting them during the speech can grab the spectators’ attention and keep them interested even till the end of the speech.
Memorizing Top Tangible Things is a Good Idea
Anything that can be touched and felt is the definition of tangible. It includes materials, objects, items, matter and substances.

Here is a sample speech giving by a college students on a topic “History of computers”

“Those days we were struggling with mouse balls, opening the mouse lid at the bottom and removing the dirt from the computer mouse, but now we have mouse with a sensor that made our life easier.”


Though there are many tips to memorize a speech, mnemonic devices is one of the easiest as it needs no pen or paper. it takes only few seconds to remember PEPIT mnemonic and can be used for almost all kinds of speeches. A speaker can quickly organize the speech in mind by grouping it under this easy to recall mnemonic.

Real Life Examples of Excellence

Examples of Excellence at Workplace and Personal Life using 2E mnemonic
Excellence is one of the vital elements of influencing skills and The difference between perfection and excellence is being faultless is perfection and continuous improvement process to reach faultlessness is excellence. Some of you might be wondering what is the need of Excellence journey, here are some thoughts:

Broadly, the intention behind excellence can be classified as:-
1.    Effectiveness
2.    Efficiency

Examples of excellence on 2Es:

Effectiveness
Effectiveness is to see how Quality can improved

Examples of Effectiveness in Everyday Life situations

1.    Tracking the regular food habit and changing it into a better balanced food habit. You can list the food that you take regularly, find alternatives by changing, eliminating or substituting certain daily intake of food is an example of effectiveness excellence.
2.    Quality of thoughts: What does your mind think all day? Does it think optimistically, pessimistically, or empathetically (trying to solve everyday problems rather than worrying about it). By tracking your everyday thoughts and replacing these thoughts may improve your quality of thoughts.
3.    Relying on experts to complete certain skilled tasks will not only yield good quality but also saves lot of time and effort.
4.    Spending quality time with family and friends is yet another example of effectiveness excellence.

Efficiency is to see how to complete a task with shortest time by using minimum resources and to reduce the effort and save the physical and mental energy of people

Examples of Efficiency in Everyday Life Situations

1.    Mapping all the possible to routes to commute office and exploring a new route that can save your time and fuel is an example of efficiency.
2.    Buying one multifunctional spanner instead of buying many spanners of different sizes for your home improvement tool kit is an example of excellence.
3.    Coding a macro on Microsoft excel that can save repetitive task of an associate is an example of effort excellence.
4.    Selling your old motorcycle to buy fuel efficient motorcycle is yet another example.

In fact, consciously or subconsciously, we strive towards excellence in our day-to-day life. Excellence can be applied

in our regular simple day-to-day activities. All that you have to do is track your daily chores to find how that activity could be done in a better way, in the shortest time by using minimum resources and you are already in line with excellence. Let us Cherish our excellence journey by tracking them regularly. So, trace them, put them in writing and you will be surprised that you have been contributing towards the journey of excellence. Share your excellence journey and contribute towards effectiveness and efficiency. 

Real Life Examples of Multitasking in Everyday Life

FOCS, (pronounced FOLKS) is a simple easy-to-remember mnemonic that summarizes the different types of multitasking activities and it stands for:-

1. Frequently
2. Occasionally
3. Conditionally
4. Suddenly

Habitual Tasks has to be Performed Frequently

At work, there are many tasks that have to done repeatedly; day in and day out. One can maintain an excel sheet to keep the list of these tasks so that it is performed regularly.

For example, every day after coming to office, an employee may have to regularly sign the attendance register, check all the customer mails and reply them.

Occasional Tasks Consume Intermittent Time during Multitasking

An occasional task is very similar to frequent task and the only difference is the time span; It could be less frequent such as a fortnight, a month, a year or, may be, even a decade.

For example: Almost everybody has occasional but regular tasks such as paying electricity bills, telephone bills and credit card receipts.

One Must Plan before Starting Condition based Multitasking

Condition based tasks arises based on the decisions made. A simple logic of if..then..else and or…and are some ways to understand condition based multitasking.

For example, when a family member decides to buy a second hand computer, the task of maintenance every year, upgradation of software are some tasks that are inevitable. However, these tasks can be eliminated if they plan to go for a brand new computer.

Sudden Tasks Interrupt a Multitasker

Especially at workplace, an unforeseen task is quite common. These tasks are unexpected but sits in the priority list of the work schedule. Therefore, many business professionals are quite smart and they dedicate a buffer time to compensate the unanticipated task.

For example, a good manager always sets aside 2 extra days to deliver an office project so that last minute tasks, changes and corrections could be accommodated in this buffer time.

Morale Vs Motivation with Examples

Oxford English Dictionary Defines
Morale: A feeling of confidence and satisfaction
Motivate: Stimulate the Interest of

Morale Vs Motivation

So, the result of motivation is morale. You motivate someone so that they get a feeling of confidence and satisfaction. Morale is a state of being while motivation is a process.

Ideas to Build Morale in Business Workplace

Many people retain the memory skills that they learn during school and college days, so that it can be applied all through office and personal life too. Mnemonic device is one such memorization technique that has its own charm to evoke creative memory whenever it is applied to memorize something. TOCARS (Pronounced Two Cars) is a simple mnemonic that helps to recall how to boost morale of a person, especially at work.

TOCARS mnemonic summarizes six different ways to boost and build a staff morale:

1. Think
2. Others
3. Change
4. Achievements
5. Rewards and recognition
6. Songs, movies (inspirational, humor)

Building High Morale by just Thinking

This morale boosting technique costs no money and demands no particular physical environment. From business associates to office employees, staffs to team leaders and managers, this morale building tip can be applied by simply sitting in one place, closing the eyes and thinking about anything that is constructive, innovative, and creative. However, one must learn the art of controlling the mind, divert it constructive thinking process rather than worry.

Achievements are Nostalgic and Boosts Morale Too

It is believed that successful not only keep the track of their goals but also cherish them once achieved.

After Achieving the Goal, Celebrate by Rewarding

For example, an employee of a top business organization puts a tick mark against all the goals once it is achieved and buys himself an icecream or any other gift as a memory of achieving the goal. Yet another business staff collects one dollar currency everytime the ambition is accomplished. This way the sense of achievement can be recalled whenever one undergoes a low morale behavior.

Songs, Music, Movies, Dance

One the best morale boosting technique is to listen to songs, music, or watch movies that are inspirational, humorous, adventures. One must remember to choose those collections that are full of action, achievement, energy, enthusiasm and aspiring kinds of songs and movies.

Like to Know Team Morale Building Secret? Help Each Other

Many managers and team leaders encourage their team members take a break from their routine work, talk to their fellow colleagues, share knowledge, and help in solving others' concerns. It has two advantages: One, there will be a mutual understanding among the team members; two, many office related issues and concerns will be solved when people bring the problems to discussion.

Change Something. For Instance, Place etc...

Influencing skills is one of the five i's of persuasion. Besides good intrapersonal, imparting (presentation), and interpersonal skills, one must also put conscious effort to enhance influencing skills in order to build interesting human relationships, And, motivation and morale building is yet another interpersonal skill that can help to achieve this.

Persuasion Vs Influence Vs Negotiation with Examples

Difference Between Influence, Persuasion, Negotiation and Convince with an Example

Influence is the ability of people (or things) to change your actions, behavior or opinion

For example, you’d like to buy a house for yourself. Which builders would you like to go for? Say, there are three different builders, A, B and C. if you blindly choose one of the builders without knowing why you chose it, it is (subconscious) influence. You’ve been influenced without your knowledge. But, on the other hand, if you consciously study all three builders for quality, credibility etc and then decide one among the three, you are consciously influenced.

Now that you are consciously influenced, you decide to buy a house from builder A, you call the store, and the builder quotes 20,000 dollars, but you want the builder to reduce the price to 10,000 dollars. If the builder convinces you, either emotionally, or through facts and figures, and sells the house for 20,000 dollars, he has persuaded you. During persuasion, the party doesn’t lose anything from his pocket. But, you are persistent and doesn’t want to spend 20,000 dollars, the sales would start negotiating. As a first step, he brings down his price to 19,000 dollars. And, if you agree for 19,000/- the builder lost 1000/-. During negotiation, you lose from your pocket too.

In Persuasion you don't lose, in Negotiation you lose too
So the difference between persuasion and negotiation is, during persuasion you do not lose anything from your pocket while during negotiation you lose from your pocket.

Convince or conviction with more Evidences
Convince is to move by argument or evidence. The more evidences you have the more it is easy to influence, persuade and negotiate.

Rational Vs Intuitive Decision Making with Examples

Intuition is reasoning illogically, no proof, no evidences, and no reasons. it could be blind beliefs that are irrational.
Instinct is innate behavior in response to a stimuli.
Rational Decision is opposite of Intuition. It obey certain logic. It relies on certain proofs and evidences.

Soft Skills List for Call Center Sales and Customer Service Agents

In order to develop interesting human relationships, both soft skills and behavioral skills as well as personality development and life skills are equally important.

Soft Skills Vs Behavioral Skills

Soft skills is developing certain skills of your own. For example, the way you dress, the language that you speak, your voice, your bodylanguage, your intentions, thoughts and opinions are some common examples of softskills. And behavioral skills is the way you behave with others. to measure your behavioral skills, you need to have relationship with others. unlike soft skills, you cannot improve your behavioral skills unless you relate yourself with another human. So, in order to enhance your behavioral skills, you should understand various personalities you meet in the society. Few common personalities include people who are assertive, aggressive, passive, proactive, reactive, apathetic (Apathy), sympathetic.

---

(Sympathy), Empathetic (Empathy), and compassionate to name a few.

So, you can sit a room, alone, while improving your soft skills and you may not need anybody to improve it. For example, you can work on improving your voice by sitting at home, in solitude, listen to voice improvement audios and practice it. Likewise, the way you dress, gestures and so on. But while improving your behavioral skills you have to have contact with another human being to measure your behavior.

List of Soft skills:-

• Thoughts: intentions, personal values, personal traits such as patience, perseverance, confidence, self beliefs and personal decision making.
• Body-language: Grooming, body posture, use of stage, eyebrows, eye-contact, facial expressions,  gestures and hand movements.
• Language: Rapport building phrases, transition phrases, figure of speech, polite words, verbal communication barriers such as mother tongue influence, negative statements and verbal fillers. 
• Voice: Pitch, tone, pace or rate of speech, inflection, intonation, modulation, and placement of voice.

List of Behavioral skills

• Etiquette, mannerism, giving and receiving compliments, genuine excuses, polite ways to say no, persuasion, negotiation, handling intrapersonal and interpersonal conflicts, motivating others, and emotional sensitivity 

Personality Development Vs Life Skills

The difference between personality development and life skills is that personality development is more to do with soft skills and behavioral skills. Life skills is more to do with personal effectiveness that include handling things, tasks, time, and technology.

List of life skills include time management, technical skills, multitasking, creativity skills, organization skills, information and knowledge management.

It can be quite argumentative to exactly arrive at precise difference between these 4 terms because it is difficult to classify certain skills under certain categories. 

Effective soft skills and behavioral skills are the two essentials while having any business telephone communication. Soft skills is a reflection of your intrapersonal and interpersonal attitude, is the way your present and interact; While behavioral skills is the way you behave that includes planning, organizing and managing the tasks, time and things. 8P is simple mnemonic that will help to recall some of the important telephone etiquette tips for every business professional.

Assertive Listening Skills Examples

To build a fruitful human relationships, listening plays a vital role. Effective listening is about getting the message, emotion and the content when the other person is talking with a non-judgmental, and accepting attitude. There are several types of listening such as judgmental listening is judging instead of listening, active and passive listening is listening with full attention and just hearing, detective listening is to find the hidden information, defensive listening is defending rather than listening, Selective listening is capturing part of the information, pseudo is false or fake listening, and empathetic is listening with genuine concern.
Assertive Listening Skills Examples

JADE SPIDERS is a simple mnemonic that helps to remember different types of empathic (also called empathetic) listening skills. Different types of empathic listening skills are summarized using JADE SPIDERS acronym that helps to enhance your interpersonal communication skills:

Judgmental
Active
Detective
Empathetic
Selective
Pseudo
Inactive
Defensive
Evaluative
Reflective
Sympathetic

Judgmental Listening

During judgmental listening Opinions and critics are made on the counter part rather than concentrating on the issue. Example of judgmental listening is when a person says, "I was hurt" and the other person thinks, "You deserve it". One of the traits of Good listening skills is to have a neutral attitude and outlook towards the issue.

Active listening

listening to feeling, emotions, beliefs, attitude, and action "non verbal cues"is active listening. Active listening involves both heart and brain. Active listeners encourage the other person to talk, show keen interest to understand and identify the issue. Active listeners also use verbal communication tools such as transition statements and rapport building phrases in their speech.

Detective Listening Techniques

This type of listeners listen to get hidden information and details. Detective listening usually happens when the listener suspects a lie or dishonesty from the counter part. Imagine a situation where a manager, who sanctioned a sick leave to his subordinate, spots him in the supermarket. The next day, the manager would listen to the subordinate's excuses of being sick in a detective listening manner. to catch the lie about being sick yesterday. The conversation goes something like this:

Manager: What happened to you yesterday?
Subordinate: Not feeling well, bed ridden.
Manager: Really? What tablets did you take?

While the subordinate answers, the manager listens in a detective manner to prove the subordinate's dishonesty.

One of the examples of listening detectivity is when a manager listens to his/her team member.

Assertive Listening
In a conversation, the person puts himself/herself in the place of other person is empathetic listening. Common phrase used during empathetic listening include, "I understand", "I know how you feel", and "How can I help you". Empathetic listening is one the most effective listening skills, which is prominent among successful sales professionals, corporate trainers, and winning leaders and managers.

Selective Listening
Only a part of information is absorbed during selective listening. This could be due to various reasons such as noisy place, to many interruptions like phone calls, or low volume by the speaker, or disinterest from the listener. However, selective listening, sometimes, is also effective. For instance, when a manager is blasting, the subordinate selectively listen the issue rather than focusing on the harsh words. A good selective listener would filter all the verbal communication barriers, which includes redundant words, generalized statements, negative statements, verbal fillers, and listen to the content, emotion and prosody behind the communication

Psuedo Listening
Listeners of this type seem to be listening but they are not. Nodding head, looking interested, or uttering words such as ahn..ok.. are some verbal cues that are contradicting to the fact that they are actually thinking about something else rather than listening.

Inactive or Passive Listening is Hearing

JADE(Green) SPIDERS,
Visual Mnemonic for Listening Skills
The information just goes to one ear and comes out from another with entering the brain or heart. Passive listeners may not be listening at all.

Defensive listening styles should be avoided often
Anything said is taken personally by the defensive listener. One of the examples of defensive listening is when a manager asks, "Why the task is incomplete", a defensive listener would say, "It is not my fault". Though the manager was talking about the task, the subordinate took it personally. Often, defensive listening should be consciously avoided. A good listener would listen to issues rather than taking things personally.

Evaluative Listening
Analyzing the issue, getting deep in the challenge to understand and to find the solution are some of the characteristics of evaluative listening. Though critics are made to see whether the issue is good or bad, right or wrong, finding the solution is the focus during evaluative listening.

Reflective listening
Reflective listeners are waiting for the other person to stop talking so that the listeners can proceed talking. In fact, sometimes they are not actually listening but mentally preparing the content and waiting for an opportunity, such as a pause from the other person, to continue with their issues.

Sympathetic is helpless listening
During this listening process all that you can do is feel sorry for the listener. For example, you will become a sympathetic listener when someone says, “My father expired”.

To be an Empathic listener avoid (or use scarcely or uses it only during certain appropriate situations):
Detective
Defensive
Judgmental
Inactive or Passive
Pseudo and
Reflective types of listening.

An empathic listener would fall in the below types of listening:
Active
Selective
Empathetic types of listening.
Listen with Empathy when you're:

listening to stories and anecdotes
receiving compliments
persuading or negotiating with someone
using assertive language
getting disagreements or someone is saying, "No" to you.
delivering presentations
receiving feedback
handling interpersonal conflicts
getting introduced to someone, or when someone is trying to grab your attention.
building rapport with others

You can build interesting interpersonal empathetic listening skills when you develop you intrapersonal skills, which is part of life coaching. To build fruitful interpersonal relationship empathetic listening skills is important besides other interaction skills such as providing information and questioning. This simple easy-to-recall mnemonic device, JADE SPIDERS, can help anyone who would like to remember the techniques of effective assertive listening skills examples.

Interpersonal Conflict Resolution Examples

Two metal industries are willing to collaborate but there are certain conflicting business policies that need to be resolved. A good conflict resolver would suggest both the industries to take a week's time to think and come up with a common understanding on the business polices.

A Conflict Resolver would Eliminate Negative Words and Phrases

Verbal communication skills play a vital role during conflict resolution. Every word, phrase and sentence takes equal importance. Besides projecting a respectful tone of voice, consciously eliminating the negative words, and replacing them with either neutral, positive words and rapport building phrases, during a dispute softens the situation.

Say, "This report needs corrections" instead of saying,"This report has too many errors". Say, "I have a different opinion on your point" instead of saying, "I do not agree with your point". Say, "I prefer tea" instead of saying, "I hate coffee"

Balancing Emotions during Conflict is a Skill

By putting conscious efforts, one can stabilize their emotions during a conflict. Patience, courtesy, persistence, friendly words and compassionate body language are some of the clues of balanced emotion.

Win-win intrapersonal and interpersonal skills is vital for any fruitful human relationship. Remembering and recalling the right strategy to manage conflicts is one of the skills of a good conflict resolver. Whether it is a business conflict at work, intrapersonal conflict or interpersonal conflict, SPINE, a simple mnemonic that summarizes both verbal and non-verbal communication skills to resolve conflicts.

Interpersonal conflict management

Effective interpersonal relationship skills is one of the eight vital elements of persuasion. This simple easy-to-recall mnemonic, 5A, can help you remember the basic techniques of interpersonal relationship skills and it stands for:-

• Aware 

  

  Steps to Resolve Interpersonal Conflicts

• Accept 
• Avoid 
• Articulate 
• Await 

Aware

Besides finding out the common behaviour and reactions to the certain situations of a person, one must also keep a track of some of the most common things that annoy a person.

Example:

When you know that your husband doesn’t like you talking to a particular person, being aware of this truth can help you to deal this situation in the future.

Accept

Whether it is an aggressive, assertive or passive behaviour, if you learn to accept the behaviour—as long as it doesn’t intensely affect you—it is easy to live with almost any kind of person on earth.

Example

When you know your dad is short tempered, accept it, and live with it.

Avoid

People avoid people for two reasons: one, they don’t like the other person. Two, they buy time to think so that they take right decision. People keep this technique as the last tool, but it is a very effective option as you can evade most emotionally out bursting situations by being away from the person. So, whenever possible, avoid being in front of these people, talk less or just be silent. However, depending on the context, avoidance may also aggravate the situation. It is a subtle skill of a person to use this technique appropriately.

Articulate

Articulate, in this context, means using the right words and tone. Many people calm themselves when they here polite, friendly, courteous, kind words, rapport building phrases and transition statements. 

Here is the list:

Please, I agree, I am sorry, Thank you so much, Excuse me, I agree with your point.

Await

Before arriving at a conclusion that a person is highly sensitive, take time to observe and understand the person. In most instances, the tag, “Highly sensitive Person” happens to be a mere perception and when enough time is given to comprehend the situation this perception changes.

Example

If you notice that your manager is upset about you, give time. You may realize that your manager is right.

Now that, 5 A acronym got registered in your mind, it could be applied spontaneously because this simple acronym can pop up immediately whenever you would like to build a fruitful interpersonal relationship with almost anybody to like.

List of Probing Questions Sales Customer Service Examples

Life Skills > Interpersonal Intelligence > Call Center Sales & Customer Service Tips

These questions aim to delve more deeply into subject matter that has been mentioned, by requesting more specific information. Using such words as explain or discuss, they are often used to interrupt the expert. The call center agent will listen to the expert’s initial response to previous questions, determine if they are satisfactory and if need be follow up with a probing question.
Example: “Can you explain why the pump’s temperature is important?”

From this the agent will understand why and in what context temperature is important.

Creative Self Introduction About Yourself Outline Examples

Tell Me About Yourself Answer for Fresher-Self Introduction Speech Example in Job Interview using 4E mnemonic

Delivering a content effectively is one of the seven elements of presentation skills and a good introduction can bring credibility and trust among the audience. Whether you are a job seeker, who like to introduce yourself to an interviewer or a presenter, who is planning to deliver a speech presentation, this 5 E mnemonic will help you to remember the some of the essentials of a self introduction. This mnemonic is specially useful for freshers. Five i's summarizes Tell me about yourself sample answers for freshers

Essential of Self Introduction during a Speech or Presentation.
5 I mnemonic stands for:

•     Experience
•     Education
•     Employer
•     Enthusiasm
•     Expertise

Experience

It is ideal to FIRST talk about experience rather than education. There are three ways to organize the description of one's experience; one is chronological, another is competent focused, and the other is task based. You must also eliminate unnecessary details that may add little  or no weight-age to the context of the speech or interview.

Education Qualification

To gain good impression the speakers must describe how his/her education qualification can add value to the speech. It is worth spending time to describe some of the vital achievements, honors, and appreciations that were accomplished during university education.
Example

Here is an sample answer how a job seeker talks about her education qualification

"I am Lucy and I have completed my MS in architecture. In fact, I was working on a project which is similar to your business need--eco-designs. My internal project was on environment friendly design concepts and it was also nominated in the one of the international design contests."

Employers

Self introduction not only focus on individuals but also on the companies and the business they work with. The speaker must keep enough information handy about their employers' market history, published business information and its competitors. Some speakers also show how they contribute to the business growth of the previous employer.
Example

Here is a sample answer for the interview question:

Interviewer: "Where have you been working before?"

Interviewee: "I was working for Robert Bosch, one of the world's leading global supplier of technology and services, offers end to end engineering, I was very happy to be part of diesel engine projects that gave me an opportunity to explore my technical skills."

Enthusiasm

Passion and Hobbies-Vital Element of Self Introduction Speech

Speakers should be energetic, enthusiastic, passionate and curious about their pastime.  And, all these traits are revealed when a job seeker talks about his/her hobbies and interests. Talking about hobbies shows how active a speaker is during leisure. Speaking excitedly about hobbies is so important that it might become the key factor to build good rapport.

Example

Here is sample on how one of the most common interview questions is handled

Interviewer: "What are your hobbies?"

Interviewee: "I love to play violin. I have played it during college fest and I am keen to apply for an international certification by this year end. This hobby keeps me busy, engaged and rejuvenates my body and soul".

Expertise

All about your Personalized Skills

Expertise could be outside your education and experience such as vocational courses, honour programs, evening courses, (if any), summer programs. Your expertise will another feather in your cap.

Speakers should work on the basics of their soft skills that include Good Conversational skills such as rapport building and transition statements, written communication and presentation skills are part of soft skills and every speaker should work on all these factors before delivering a speech presentation. Especially, while giving a self introduction, you must use both; mind and heart . 5E words is a one of the easy-to-recall mnemonic device and serves as an invaluable tool to recall self introduction during an interview, speech or a presentation especially for freshers.