Broadly, verbal Communication can be broadly classified into a simple mnemonic/acronym called SAIL:
Silence
Ask
Inform
Listen
Ask
Inform
Listen
Silence: effective communication is about being silent in the following real life situations
- Intrapersonal: being silent when you are confused and don't understand life
- Interpersonal: being silent when you do not understand people behavior, thoughts, intent and actions
- Extrapersonal: being silent and observe the world when you are suprised, shocked and puzzled.
While being silent, you can focus on breathing, take the opportunity and practice waiting skills
Ask: Ask when:
- when you're not clear/clear
- paraphrase what you've understood and ask, "did I get it right?"
- use different types of art of questioning skills, probing, empathetic, declarative, leading questions, open ended and close ended questions
Inform: tell people:
- how you generally behave in certain positive and challenging situations
- how you feel about yourself and others in certain daily life situations
- express capability, possibility, request, gratitude, apology, permissions, empathy, and suggestions
Listen:
- listen actively
- understand words, emotions, thoughts and intent
- listen loud:, say, "I'm thinking" rather than just keeping quite. people should know what you're thingking
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